Managed Cybersecurity Services
Continuous supervision and administration of your IT infrastructure with proactive monitoring, secure configuration management, and security patch deployment. Your external 24/7 security team.
Concepto
What are Managed Services?
Managed Cybersecurity Services (MSS) represent the complete outsourcing of your IT infrastructure's security operations to an expert team that supervises, administers, and protects it continuously, 24 hours a day, 365 days a year.
Unlike a reactive service, MSS includes proactive monitoring, configuration management, patch deployment, access control, and incident response. All from our SOC with certified analysts.
24/7/365
Cobertura
<15 min
Respuesta P1
99.9%
Uptime SLA
~60%
Ahorro vs. interno
Alcance
What's Included
Comprehensive security coverage for your entire infrastructure.
Proactive 24/7 Monitoring
Continuous supervision of your entire infrastructure with real-time alerts and automatic escalation in response to anomalies.
Configuration Management
Administration of secure configurations on firewalls, routers, switches, and endpoints following best practices.
Patch Management
Planned deployment of security updates and patches to prevent known vulnerabilities.
Firewall & IDS/IPS Management
Administration of rules, policies, and updates for firewalls, intrusion detection, and prevention systems.
Identity & Access Management
Privileged access control, permission reviews, and authentication policy management.
Reports & Reporting
Periodic reports on security status, incidents, performance metrics, and improvement recommendations.
Cobertura
What We Protect
Firewalls & IDS/IPS
Palo Alto, Fortinet, Check Point, Sophos
Servers
Windows Server, Linux, virtualization
Endpoints
EDR, antivirus, DLP, disk encryption
Applications
Web, email, databases, ERP/CRM
Networks
LAN, WAN, VPN, segmentation, WiFi
Cloud
AWS, Azure, GCP, Microsoft 365
Ventajas
Beneficios Clave
24/7
cobertura
24/7/365 Coverage
Your infrastructure supervised every second of the year, with no interruptions due to holidays, sick leave, or shift gaps.
60%
ahorro
Cost Reduction
Savings of up to 60% compared to hiring and maintaining an equivalent in-house security team.
+15
certificaciones
Dedicated Expert Team
Access to certified analysts (CISSP, OSCP, CEH) without the costs of recruitment and training.
<15min
respuesta P1
Immediate Response
Guaranteed SLAs: response in under 15 minutes for critical incidents with automatic escalation.
Enterprise
nivel tecnológico
Advanced Technology
State-of-the-art SIEM, SOAR, EDR, and Threat Intelligence platforms included in the service.
95%
amenazas anticipadas
Proactive Prevention
We do not just react — we anticipate threats with advanced intelligence and continuous hardening.
Proceso
Continuous Management Process
Onboarding
Asset inventory, current infrastructure analysis, and security baseline definition.
Configuration
Agent deployment, monitoring configuration, security policies, and custom alerts.
Monitoring
24/7 supervision with event correlation, anomaly detection, and alert management.
Proactive Management
Patch deployment, configuration hardening, policy reviews, and continuous optimization.
Reporting
Monthly status reports, security metrics, incidents, and improvement recommendations.
Onboarding
Asset inventory, current infrastructure analysis, and security baseline definition.
Configuration
Agent deployment, monitoring configuration, security policies, and custom alerts.
Monitoring
24/7 supervision with event correlation, anomaly detection, and alert management.
Proactive Management
Patch deployment, configuration hardening, policy reviews, and continuous optimization.
Reporting
Monthly status reports, security metrics, incidents, and improvement recommendations.
Entregables
Lo Que Recibes
Monthly Security Report
Complete infrastructure status, incidents, and metrics.
Real-Time Dashboard
Control panel with 24/7 security status visibility.
Prioritized Alerts
Notifications classified by severity with context and actions.
Change Management
Record of configurations, applied patches, and changes made.
Continuous Improvement Plan
Quarterly improvement recommendations based on trend analysis.
SLAs & Metrics
SLA compliance, response times, and security KPIs.
FAQ
Preguntas Frecuentes
They include 24/7 monitoring of your entire infrastructure, firewall and IDS/IPS management, endpoint administration, security patch management, access control, incident response, and periodic reporting. All managed by our team of certified analysts.
No. Our managed services replace the need for an in-house cybersecurity team. We handle the entire security operation, providing 24/7 coverage with certified professionals. Your IT team can focus on the business.
We manage leading market platforms: Palo Alto Networks, Fortinet FortiGate, Check Point, Sophos, and Cisco ASA/Firepower. We also administer IDS/IPS systems such as Snort, Suricata, and those integrated into NGFW firewalls.
We follow a structured process: (1) Monitoring of CVEs and security bulletins, (2) Criticality and impact assessment, (3) Testing in a controlled environment, (4) Maintenance window planning, (5) Patch deployment, (6) Post-deployment validation. Critical patches are applied within 24 hours.
Our SLAs include: response in under 15 minutes for critical incidents (P1), under 1 hour for high (P2), under 4 hours for medium (P3), and under 8 hours for low (P4). Guaranteed 99.9% monitoring availability.
Yes. We provide a real-time dashboard where you can view the status of all your assets, active alerts, performance metrics, and SLA status. You also receive detailed monthly reports with trend analysis and recommendations.
Yes, we manage on-premise, cloud (AWS, Azure, GCP), hybrid, and multi-cloud infrastructures. Our tools integrate natively with cloud security services such as AWS Security Hub, Azure Sentinel, and Google Security Command Center.
Integration is collaborative. We define communication channels, escalation paths, and clear responsibilities. Your IT team retains full control with complete visibility, while we handle the daily security operations.
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